We at Awakenmend (“Awakenmend,” “Our,” “we,” or “us”) value our users’ privacy as we know that you care about how your personal information is used and shared and we take that seriously. Please read the following to learn more about your privacy as this Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online newsletters and services, and what we will and will not do with the information we collect. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
This Privacy Policy includes additional notices that may apply to you if you are a California consumer. Please see the section further below titled “California Privacy Rights” for more details.

Changes to this Privacy Policy

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Awakenmend decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

What does this Privacy policy cover?

This Policy applies to Awakenmend, and it governs any and all data collection and usage by us. Through the use of https://www.awakenmend.ca, you are therefore consenting to the data collection procedures expressed in this Policy.
We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to contact you, to fulfill your requests for certain Newsletters from us, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
Please note that this Policy does not govern the collection and use of information by companies that Awakenmend does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Information We Collect

A. Information You Provide:

“Personal Data” means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your contact information such as your name, email address, telephone number, age, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data and a few other categories of information, from a few different sources, as described below.
i) We may collect certain Personal Data from you, such as your first and last name, email, mailing address and phone number;
ii) By also using our service, you may provide us with the demographic information that is not unique to you such as your gender and ZIP code.
iii) When you post a User Generated content or provide us with service feedback on our site, the information contained in such user-generated content will be stored on our servers and will be available to be seen by other users who make use of the Awakenmend service.
iv) We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version and other requested information if you contact us via email regarding support for the Services.
Please note that you can choose not to provide us with certain information, but this may limit the features of the website or Services you are able to use.
B. Automated information collection
We may collect certain information (which does not identify you as an individual) about your use of the Site through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site, search engines used, the internet protocol (IP) address used, the length of time spent on the Site, the pages you looked at on the Site, other websites you visited before and after visiting the Site, the type of internet browser you have, the frequency of your visits to the Site, and other relevant statistics, including the following:
i. Log Information: When you access the Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies (small text files containing a string of characters) that may uniquely identify your browser.
ii. Cookies: Please see our Cookies Policy page for more information on how we make use of cookies.
iii. Links: The Site and newsletters may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our products and design.
iv. Web Beacons: Web beacons (also known as “pixel tags” or “clear GIFs”) are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the Site and to recognize users by accessing our cookies. Web beacons can collect the IP address of the computer that the web beacon is sent to, the URL of the page the Web beacon comes from, and the time the web beacon was viewed. We may employ web beacons to facilitate Site administration and navigation, to track the actions of users of the Site, to compile aggregated statistics about Site usage and response rates, and to provide an enhanced online experience for visitors to the Site.
v. Analytics Services: We use third-party analytics services (“Analytics Services”), to help analyze how users use our Sites and interact with our newsletters. The information generated by the cookies or other technologies about your use of our Sites and/or Awakenmend Service (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s terms of use and privacy policy. By using a Site or Services provided by Awakenmend, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above.
C. Information automatically collected by third-parties about you
Some embedded content on the Site may be served by third-party content providers. Please note that these companies may also use cookies or other similar technologies to collect data about you, both on the Site and throughout the Internet. Data collection and use by those third-parties is subject to the privacy policies of those third-parties.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

What We Use Your Personal Information For

Generally, Awakenmend uses the information gathered to provide, improve, and develop our Site and the Services we provide to you, to communicate with you, to offer you a better service, and to protect us and our users. When you interact with or make use of the Awakenmend service, we use a variety of technologies to process the personal information that we collect about you for various reasons.
i. facilitate the creation of and secure your Awakenmend account;
ii. identify you as a user of our service
iii. personalize your experience with our products and services and we may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from us;
iv. to facilitate Awakenmend’s market research and to understand the interests and preferences of our existing users;
v. measure and analyze audience traffic, including tracking user interests, trends, and patterns;
vi. help recognize you as a previous visitor and save and remember your preferences and settings and deliver to you appropriate interest-based content;
vii. send newsletters, surveys, offers, and other promotional materials and for other marketing purposes;
viii. understand whether our users read e-mail messages and click on links within those messages;
ix. increase and maintain the safety and security of our products, services and community and prevent misuse;
x. to understand, diagnose, troubleshoot, and fix issues with the Awakenmend Service
xi. communicate with you and provide customer support;
xii. operate, evaluate, develop, manage and improve our Service (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions;
xiii. protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
xiv. to fulfill contractual obligations with third parties, for example, licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content.
xv. comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.

Personal Information That We Share

We do not sell, rent, trade, or otherwise share personal information collected through the Site because we are committed to maintaining your trust, except as described below:
i. Service Providers: We may provide collected data to our service providers. They may use your data to perform services for us and may have access to, store and process your personal data to provide services on our behalf.
ii. Subsidiaries and Affiliates: We may share personal information or any information collected through the Site with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.
iii. Merger and Acquisition: We may disclose or transfer personal information or any information collected through your usage of our Service to third parties who acquire all or a portion of Awakenmend’s business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
iv. Compliance with laws: We may disclose personal information or any information collected through the Site and your usage of the Awakenmend Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.
v. Consent: We may share personal information in accordance with any consent you provide.

Data Retention and Deletion

We keep your personal data only as long as necessary to provide you with the Awakenmend Service and for legitimate and essential business purposes, such as maintaining the performance of the Awakenmend Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Awakenmend Service.
If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:
i. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
ii. Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
iii. Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Keeping Your Data Safe

As a matter of policy, we are committed to protecting your data and as such, Awakenmend takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way.

Non-Marketing Purposes

Awakenmend greatly respects your privacy. Nevertheless, we do maintain and reserve the right to contact you if needed for non-marketing purposes (such as security breaches, account issues, and/or changes in Awakenmend products and services). In certain circumstances, we may use our website, newsletters, or other public means to post a notice.